When you can't pick up, a virtual receptionist answers as your company, takes the details and books the visit on your calendar. Every missed caller also gets a text back within seconds, so the customer with the snapped spring talks to you instead of the next listing on Google.
Hear a demo for your shopSee pricingFull Line $297/mo, setup waived through November 30, 2026 · Month to month · Keep your current number · Set up in about 15 minutes of your time
A broken spring or a door stuck open is urgent. If the first company doesn't answer, most people try the next one. In one large 2026 study of home-service calls, about a third of real calls never reached a person (Invoca, 2026 home services benchmarks).
You can't answer while you're winding a torsion spring. Voicemail isn't a reply.
The 7pm "my car is trapped" call is often the most valuable call of the day.
Hiring a dispatcher costs thousands a month. This doesn't.
Your number stays the same. Your phone still rings first. We only step in when you don't pick up.
A 15-minute call. We turn on "forward when unanswered" on your phone and test it with you. Nothing changes on your trucks, cards, or Google listing.
A virtual receptionist answers calls you miss, takes the details, books the visit on your calendar, and texts you a summary.
Within seconds, the caller also gets a text from your business asking what they need. Replies land in an app on your phone, and you get an alert.
Mark a job done and the customer gets one polite text with your Google review link, plus one reminder. Every customer gets the same link. We don't filter out unhappy customers, because that breaks Google's rules and the FTC's.
Every captured call, text conversation and booking, listed. You can see exactly what the service did for you.
No contract. Cancel anytime, effective at the end of your paid month. Full Line is what we recommend for most shops. Text-Back is there if you only want the texting.
Setup: $197. Launch offer: setup waived for clients who sign up by November 30, 2026.
Start Full LineTexting only, no receptionist. A lighter option if you already have someone answering the phone.
A rough estimate using industry averages. Change the numbers to match your shop.
Assumes 40% of missed calls are real job leads and 12% of those are recovered (based on text-back alone: about 1 in 3 people reply, and about a third of those book; a receptionist answering live should do at least as well). Sources: Invoca 2026; a vendor study of 14,354 missed-call texts. Your results will vary.
Estimate only, based on industry averages. Not a guarantee of results.
No. Your phone rings first like it does today. Only calls you don't answer get forwarded to us. You can turn forwarding off yourself with one dial code.
Yes. Texts come from your business name. On the Full Line plan, the receptionist says it's your virtual assistant and that the call may be recorded. We think honesty works better, and it's the law.
Call the demo and judge for yourself. It's set up with your company name, your towns and your services.
Only if you tell us to, for example your service-call fee. Otherwise it takes the details and books the visit, and you quote on site.
You choose. The receptionist can transfer urgent calls to your on-call cell or promise a priority callback. It is not an emergency service. For anything involving fire, injury or gas, callers are told to call 911.
That's fine. You get a summary text you can copy in. If you already pay for your software's built-in receptionist, Text-Back plus reviews may be all you need, and we'll tell you so.
US carriers require every business that texts customers to register (called A2P 10DLC). We handle the paperwork with you. The receptionist on the Full Line plan can go live on day one while texting is approved.
No. Month to month. Cancel anytime and it stops at the end of your paid month. You keep your customer data, and we'll export it for you.
A small team based in Jersey City, New Jersey, serving garage door companies in Bergen, Morris, Middlesex, Monmouth and Union counties first.
Tell us your company name and towns. We'll build a demo receptionist that answers as your business and send it to you. Prefer to talk? Pick a 15-minute evening slot (Mon–Thu, 5:30–7:00 PM ET).