DRAFT for approval. Not legal advice. Have a lawyer review before relying on it.
Privacy Policy
Effective Demo — effective date TBD. This policy covers Tailgate Line (demo) ("Tailgate Line," "we"), our website, and the missed-call text-back and virtual receptionist services we run for our business clients.
Two kinds of people we handle data for
Business clients and prospects. When you request a demo or sign up, we collect your name, company, phone, email, business details and payment details (payments are processed by Stripe, and we don't store full card numbers).
Our clients' callers. When you call a business that uses Tailgate Line and the call isn't answered, we process your phone number, call audio and transcript (if the receptionist answers), text messages, and the details you provide, such as your name, address and the service you need. We do this on behalf of that business, which controls this data.
How we use it
- To answer and respond to calls and texts, book appointments, and send the business a summary.
- To send one review request (and at most one reminder) after a completed job, when the business asks us to.
- To operate, secure, troubleshoot and report on the service.
- For our own prospects: to reply to your demo request and follow up about our service.
Text messaging
Mobile numbers and SMS opt-in information are not shared with third parties or affiliates for their marketing purposes. We don't sell personal information. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf.
Service providers
We use vendors to run the service, including our CRM and messaging platform, our voice AI provider, phone carriers, email providers and Stripe. They may only use the data to provide services to us.
Call recording
Calls answered by the virtual receptionist are announced as possibly recorded. Recordings and transcripts are kept for 90 days by default and never longer than 1 year, unless the business client asks us to delete them sooner.
Retention and deletion
We keep client account data while the account is active and for up to 12 months after cancellation, then delete it, unless the law requires longer. Clients can request an export or deletion at any time. Callers can ask the business they called, or contact us and we'll pass the request on.
Security
We use access controls, encryption in transit, and reputable vendors. No system is perfectly secure.
Children
Our service is for businesses and isn't directed to children under 13.
Contact
Tailgate Line (demo), Mailing address pending, hello@tailgateline.com.